Privacy Policy

1. Introduction

At orca88, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data you provide when using our platform. By registering an account or using orca88 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

orca88 operates as an international online gaming platform serving players in Indonesia and other jurisdictions where our services are legally accessible. We comply with international data protection standards and implement industry-leading security measures to safeguard your information.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be published on this page with an updated "Last Updated" date. Continued use of our services after such modifications constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

2. Information We Collect

orca88 collects various types of personal information to provide, maintain, and improve our services. The information we collect falls into the following categories:

2.1 Account Registration Information

When you create an account on orca88, we collect:

• Personal Identification: Full name, date of birth, gender, nationality, and government-issued identification numbers (e.g., KTP number for Indonesian residents).
• Contact Information: Email address, phone number, residential address including city (Jakarta, Surabaya, Medan, Bandung, etc.), postal code, and province.
• Account Credentials: Username, password (encrypted), and security questions for account recovery.
• Financial Information: Bank account details (bank name such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP; account number; account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account details).

2.2 Verification Documents (KYC)

To comply with anti-money laundering (AML) regulations and verify your identity, we collect:

• Government-issued photo identification (KTP, passport, driver's license)
• Proof of address documents (utility bills, bank statements, government correspondence)
• Proof of payment method ownership (bank statements, screenshots showing account details)
• Selfie photographs holding identification documents for biometric verification

2.3 Transaction and Gaming Data

We automatically collect information about your activities on orca88, including:

• Transaction History: Deposits, withdrawals, transfer amounts, payment methods used, transaction dates and times, and processing status.
• Betting Activity: Bets placed, stake amounts, game types (sports betting on BRI Liga 1, EPL, La Liga; casino games; togel (lottery); slot gacor (slots); sabung ayam (cockfighting)), bet outcomes, winnings, and losses.
• Bonus and Promotions: Bonus claims, wagering requirements progress, promotional codes used, and loyalty program tier status.
• Account Balance: Current balance, bonus balance, and historical balance changes.

2.4 Technical and Device Information

We automatically collect technical data when you access orca88:

• Device Information: Device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• Connection Data: IP address, geolocation data (country, city, timezone), internet service provider, and connection type.
• Usage Data: Pages visited, time spent on each page, navigation paths, referral sources, search queries, and feature usage patterns.
• Cookies and Tracking: Session cookies, persistent cookies, browser fingerprints, and similar tracking technologies (see Section 8 for cookie details).

2.5 Communications

We collect and store communications between you and orca88, including:

• Customer support tickets, live chat transcripts, email correspondence, and phone call recordings
• Survey responses, feedback forms, and testimonials
• Marketing preference settings and communication opt-in/opt-out choices

3. How We Use Your Information

orca88 uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and manage your user account
• Process deposits and withdrawals to/from your registered bank accounts (BCA, BRI, BNI, Mandiri) or e-wallets (OVO, DANA, GoPay)
• Verify your identity and age (21+ requirement for Indonesian residents)
• Enable gameplay, place bets, calculate winnings, and update account balances
• Apply bonuses, promotions, and loyalty rewards
• Provide customer support and respond to inquiries

3.2 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
• Verify the legitimacy of funds and prevent financial crime
• Detect and prevent fraud, money laundering, underage gambling, and other illegal activities
• Respond to legal requests, court orders, and regulatory inquiries
• Enforce our Terms & Conditions and investigate policy violations

3.3 Platform Improvement and Personalization

• Analyze user behavior to improve website functionality, game selection, and user experience
• Personalize content, game recommendations, and promotional offers based on your preferences
• Conduct research, testing, and development of new features
• Optimize mobile responsiveness and performance for Indonesian network conditions

3.4 Marketing and Communication

• Send promotional emails about new games, bonuses, tournaments, and special offers (with your consent)
• Deliver notifications about account activity, transaction confirmations, and security alerts
• Provide updates about platform changes, new features, and policy modifications
• Conduct customer satisfaction surveys and request feedback

3.5 Security and Risk Management

• Monitor for suspicious activity, unauthorized access, and security threats
• Implement fraud prevention measures and detect multiple accounts
• Protect against denial-of-service attacks and other cyber threats
• Investigate disputes, chargebacks, and account complaints

4. How We Share Your Information

orca88 does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Payment Processors

We share necessary financial information with payment service providers to process deposits and withdrawals. This includes Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay). These providers operate under strict confidentiality and data protection agreements.

4.2 Gaming and Software Providers

We share limited technical and gaming data with game developers and platform providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Asia Gaming) to deliver gameplay, verify results, and maintain fair gaming standards.

4.3 Identity Verification Services

We use third-party KYC verification services to authenticate identity documents, conduct biometric verification, and screen against global watchlists for fraud prevention and AML compliance.

4.4 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by law, legal process, or to protect the rights, property, or safety of orca88, our users, or the public.

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email and/or a prominent notice on our website.

4.6 Service Providers

We engage third-party service providers for hosting, data storage, analytics, customer support, marketing, and other operational functions. These providers have access to personal information only as necessary to perform their functions and are obligated to maintain confidentiality.

5. Data Security

orca88 implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmissions between your device and our servers are protected using industry-standard SSL/TLS encryption protocols.
• Secure Storage: Personal data is stored on secure servers located in data centers with physical security controls, access restrictions, and redundant backups.
• Access Controls: Access to personal information is restricted to authorized personnel who require it for their job functions. All employees sign confidentiality agreements.
• Password Protection: User passwords are encrypted using strong hashing algorithms. We never store passwords in plain text.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential threats.
• Fraud Detection: Automated systems monitor for suspicious activity, unusual betting patterns, and potential security breaches.

While we strive to protect your information using commercially reasonable measures, no method of transmission or storage is 100% secure. You acknowledge that you provide personal information at your own risk.

6. Data Retention

orca88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Personal information is retained for the duration of your active account and for a reasonable period thereafter to allow for account reactivation.
• Closed Accounts: After account closure, we retain certain information for legal, regulatory, and audit purposes. Financial transaction records are typically retained for 7 years to comply with AML regulations.
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to honor your request.
• Anonymized Data: We may retain anonymized or aggregated data indefinitely for analytics, research, and statistical purposes.

You may request deletion of your personal information by contacting our support team. However, we may retain certain data where required by law or legitimate business interests.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information, subject to legal retention requirements.
• Right to Restriction: Request limitation of processing of your personal information under certain circumstances.
• Right to Data Portability: Request transfer of your personal information to another service provider in a structured, commonly used format.
• Right to Object: Object to processing of your personal information for direct marketing or other purposes.
• Right to Withdraw Consent: Withdraw consent for processing activities that require your consent, without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

orca88 uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, authentication, and security. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use our website to help us improve functionality and performance.
• Functional Cookies: Remember your preferences, language settings, and customization choices.
• Marketing Cookies: Track your browsing habits to deliver targeted advertisements and promotional offers (requires your consent).

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality and your ability to access certain features. Most browsers allow you to refuse cookies or delete cookies already stored on your device.

9. Third-Party Links

orca88 may contain links to third-party websites, such as game providers, payment processors, or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

orca88 services are intended exclusively for individuals aged 21 years or older (or the legal gambling age in their jurisdiction). We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information and terminate the associated account.

Parents or guardians who believe their child has provided personal information to orca88 should contact us immediately at [email protected].

11. International Data Transfers

orca88 operates internationally and may transfer your personal information to servers located outside of Indonesia. These transfers are conducted in accordance with applicable data protection laws and are protected by appropriate safeguards, including contractual clauses and security measures.

By using orca88, you consent to the transfer of your information to countries that may have different data protection standards than Indonesia. We ensure that any international transfers comply with applicable legal requirements and that your data remains protected.

12. Changes to This Privacy Policy

orca88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any material changes will be notified to you via email or through a prominent notice on our platform at least 30 days before the changes take effect.

Your continued use of orca88 services after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how orca88 handles your personal information, please contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Customer Support: Available 24/7 via live chat on the orca88 platform
• Response Time: We aim to respond to all privacy inquiries within 24-48 hours

For urgent matters related to data security breaches or unauthorized account access, please contact us immediately via live chat for the fastest response.